About Us

Your Local Eye Care Experts Since 2012

Personalised service, expert care, and lasting relationships with our community.

iCare Opticians has proudly served the local community as an independent, family-run practice for over 12 years. Individualised eye care and lasting customer relationships set us apart from larger chain stores.

Our Story

Founded in 2012, we grew from a simple vision – exceptional and personalised eye care. Our dedicated team members take time to listen carefully and tailor their approach accordingly.

Our patient-centred philosophy means we often care for multiple generations of the same family while much of our community comes to us through word-of-mouth.

Our Team

Sandeep Bassi

BSc (Hons) McOptom Prof Cert Med Ret

Sandeep is our principal optometrist and director. Graduating from Aston University in 1996, Sandeep has advanced qualifications in medical retina and derives tremendous satisfaction from providing expert, compassionate eye care.

When it comes to eye care tech, Sandeep keeps his finger on the pulse to ensure we offer the latest diagnostic equipment and treatments.

He enjoys running and follows both football and cricket enthusiastically.

Seema Varsani

BSc (Hons) Optometry

Seema has been with iCare since our launch. A graduate of City University, she combines extensive knowledge and a commitment to maintaining the highest clinical standards.

Seema particularly values meaningful relationships with patients over many years. In her spare time, she enjoys discovering new recipes and keeping fit.

Ritu Bassi

BSc (Hons) FBDO CL

Ritu is our contact lens specialist and practice manager. She’s a specialist in Ortho-K, complex lens fittings, myopia control, and keratoconus management.

Ritu loves working with children and runs our successful dry eye clinic, where her approach addresses both symptoms and underlying causes of dry eye disease. She enjoys tennis, pilates, and socialising with friends.

Parvinder Chana

FBDO

Parvinder brings a wealth of experience as our dispensing optician. Her expertise means perfect matches between frames and lenses.

Parvinder’s adventurous spirit recently led her to climb Mount Kilimanjaro. We see this level of determination and commitment every day when she’s helping patients achieve their vision goals.

Daksha

Daksha is our trusted receptionist, managing administrative aspects of our practice while providing first-class customer service. Her previous senior retail experience means she provides a warm and friendly welcome to anyone visiting our practice.

As well as a much-loved member of our team, Daksha’s also a devoted grandmother and keen gardener

What Makes Us Different

We have a carefully curated frame collection that spans from timeless classics to contemporary designs. Pair that with a highly knowledgeable team and you have a recipe for stylish and high-performance eyewear.

We’re also committed to investing in new technology and keeping abreast of industry developments through conferences, professional journals, podcasts, and training sessions.

We offer comprehensive eye examinations, advanced diagnostics, contact lens fitting, myopia management, dry eye treatment, and personalised frame styling and have strong partnerships with premium suppliers.

What our patients say about us

Harjinder P
The customer service from Sandeep and Ritu is outstanding—friendly, patient, and incredibly helpful. My son recently lost his lens, and they were both very quick to respond and got us the replacement lens super fast.

Highly recommend for anyone looking for expert care and a welcoming atmosphere! Excellent customer service.
Rob M
We have been using ICare Opticians for many years and can never fault them for their professional and friendly service! They are always happy to help! The entire team is wonderful to deal with and they always provide knowledgeable and impartial advice. I cannot recommend I Care highly enough!
Negeena N
I could not recommend an opticians more! My family and I have been going here for almost ten years and the service is unmatched. The staff are so kind,thorough and make you feel at ease always. They always have the best glasses, lenses and will make you aware of any new technologies, before other opticians. I would definitely recommend to anyone looking for an opticians!
4.9
Based on 122 reviews
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